Account management

When you call in with an order you may be asked what your account code is but you’ll never be treated like a number; first-rate account management and extraordinary levels of customer care are at the heart of our business.

However small or large, every single Westcountry customer has a dedicated Office/Telephone Account Manager and a dedicated Field Sales Executive working from one of our four depots, Falmouth, St Austell, Newton Abbot or Wells. These primary contacts are our customer care professionals with a passion for food, their job is to provide answers to your questions, to assist with range or cost planning and to help out when an unexpected need may arise. For those who work in the catering trade in the South West unexpected demand is an occupational hazard and we are here with our significant distribution resource ready to deliver once, twice and sometimes even three times per day to help you get through the peaks and troughs of the seasonal trading year.

The level of contact that you require is usually agreed with our Account Management team at the outset and then periodically reviewed to suit your (changing) needs; we’re always here if you need us, so just pick up the phone.